EBS Support Analyst (O2C)

Your role

As an EBS Support Analyst (O2C), you will:

• Provide functional support for Oracle EBS R12 across the full Order to Cash cycle (Accounts Receivable, Project Billing, Project Costing, Project Management).

• Manage incidents and requests in alignment with defined SLAs, ensuring accurate ticket updates, clear ownership, and visibility of progress through to resolution

• Perform incident investigations, in‑depth root‑cause analysis and driving permanent corrective actions across O2C processes, transactions, and accounting flows.

• Ensure operational stability by monitoring daily processes/configuration checks and supporting month end / year end close and promptly addressing operational issues to minimize impact

• Participate in SIT, UAT, and regression testing for patches, upgrades, and enhancements to ensure quality and readiness.

• Maintain high‑quality documentation (test scripts, troubleshooting guides, ticket updates, knowledge‑base content) to drive consistency and faster resolution.

• Collaborate with DBAs, developers, infrastructure teams, and external partners, including raising and managing Oracle Support Service Requests (SRs) where required.

• Collaborates effectively within the support team, working constructively with peers, senior analysts, and technical teams to share knowledge and resolve issues efficiently

• Build and maintain strong relationships with Finance users and process stakeholders through clear communication and a customer‑focused approach.