Oracle EBS Support Analyst – OTL & HRMS

Bucuresti, Roumanie

Are you ready to grow your expertise within a global ERP landscape and play a key role in supporting our Oracle E-Business Suite? How about joining our talented team, where everyone has a voice, and together we collaborate with our stakeholders. It's'a diverse and inclusive work environment where world-class talent knows no distinctions.

We're looking for an Oracle EBS Support Analyst with hands‑on experience in Oracle E‑Business Suite to join our IT Corporate Applications team.

We seek critical thinkers who are autonomous, investigative, communicative, and resilient, ready to embrace new challenges, and who thrive in a collaborative team setting where shared knowledge drives success.

If you're analytical, proactive, curious ready to advance your Oracle EBS expertise and be part of a collaborative global team shaping the future of our ERP landscape, we'd love to meet you.

Role and Responsibilities

As an Oracle EBS Support Analyst, you will:

• Provide support for Oracle EBS R12, with a strong focus on OTL (Oracle Time & Labor) and HRMS modules.

• Troubleshoot incidents, perform root-cause analysis, and resolve user issues.

• Monitor daily system processes, configurations, and integrity checks.

• Contribute to month-end and year-end closing activities.

• Document functional requirements, test scenarios, test plans, and specifications.

• Assist with patching, upgrades, and testing of the Oracle EBS environment (system integration testing - SIT, user acceptance testing -UAT).

• Collaborate with DBAs, developers, infrastructure teams, and external partners.

• Maintain and improve the internal knowledge base and best-practice documentation.

• Provide ad hoc user training and documentation to support effective system use.

Requirements

Experience & Skills

• Experience working with ERP applications, ideally Oracle E-Business Suite R12.

• Hands-on support experience with OTL and HRMS modules (strong advantage).

• Good understanding of relational databases and competency in SQL for data analysis and troubleshooting.

• Experience using an IT Service Management (ITSM) ticketing system (e.g., ServiceNow, Jira).

• A customer-focused mindset and commitment to delivering high-quality support.

• Strong communication skills, with the ability to interact effectively with users and stakeholders at all levels.

• Strong prioritization and time‑management abilities, able to handle multiple requests efficiently in a fast‑paced environment.

• Well -developed analytical skills, with the ability to interpret data, identify patterns, and troubleshoot issues effectively.

• Team‑oriented mindset, collaborating well with colleagues, users, and cross‑functional teams.

• Autonomous and self‑driven, capable of working independently with minimal supervision.

• Fluent in English & Romanian; French is an advantage.

• Bachelor's degree.

Nice to Have

• Understanding broader EBS functional processes to collaborate effectively with technical teams.

• Exposure to integrations between HR, Payroll, project controls, or finance systems.

• Knowledge of Power BI, Visio, SharePoint, PowerApps, Workday.

Our offer towards work-life balance

• Direct & permanent contract

• Hybrid way of working

• Flexible benefits, at your choice (meal tickets, holiday / cultural vouchers, courses, wellness, etc.)

• Easter & Christmas bonuses

• Private clinic medical subscription

• Number of vacation days based on seniority in company, additional personal days leave & free days for statutory holidays overlapping weekend days

• Free French language classes

• Employee Assistance Program (EAP) > free Emotional, Practical & Physical Support (Counselling, Mindfulness, New parents return to work, Legal & Financial, Life Coaching, Wellness etc.)

• Internal career opportunities, learning & development programs

• Team activities & events, online & offline Fun @Work

• CSR, Sustainability & Sport activities

• Flexible working schedule between 9:00 - 20:00, Monday to Friday

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